Privacy Policy

At Hausmeister, we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This privacy policy outlines how we collect, use, store, and safeguard your information when you interact with our website or use our services.

Who We Are

We are a professional Hausmeisterservice company based in Germany, offering property care and maintenance services for residential and commercial properties.

If you have questions about this policy or wish to exercise your data protection rights, please contact us at:
Email: rama_100io@live.it
Phone: 0152 28405816

What Data We Collect

When you use our website or contact us, we may collect the following types of personal data:

• Name, address, phone number, and email address

• Property address or service location

• IP address and browser information

• Messages or inquiries submitted via our contact form

• Any data submitted voluntarily (e.g., file uploads, service requests)

We do not collect sensitive personal data unless it is essential for fulfilling your request and with your explicit consent.

How We Use Your Data

We use your data to:

• Respond to your inquiries and provide quotes

• Deliver our property maintenance services

• Communicate with you about appointments and updates

• Send invoices and manage payments

• Ensure the safety and functionality of our website

We only process personal data when there is a legal basis to do so, such as your consent or our contractual obligation.

Use of Cookies

Our website uses cookies to improve performance, personalize content, and analyze website traffic. Cookies are small text files stored on your device when you visit our site.

You can choose to accept or refuse cookies. Most browsers allow you to change your cookie preferences in the settings. Disabling cookies may affect the functionality of certain features on our website.

Embedded Content and Third-Party Services

Our site may include embedded content like maps, videos, or forms (e.g., Google Maps, YouTube). These external platforms may collect your data, use cookies, and track your interaction.

We encourage you to read the privacy policies of third-party platforms you interact with through our site.Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share your data with trusted service providers, such as IT support or payment processors, only when necessary and under strict confidentiality. We may also disclose data if required by law or to protect our rights.

Data Retention

We store your data only for as long as necessary:

• Contact or service request data: up to 1 year

• Billing or legal documentation: up to 10 years (as required by law)

• Cookies and site analytics: as per your browser settings

After the retention period, your data is deleted or securely anonymized.

Your Rights Under GDPR

As a user, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your personal data

• Object to or restrict data processing

• Withdraw your consent at any time

To exercise these rights.

Data Security

We take data protection seriously. Your personal information is stored securely and only accessible by authorized personnel. We regularly update our systems to prevent unauthorized access, data loss, or misuse.

In the event of a data breach, we will notify the relevant authorities and affected users as required by law.

Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on our website, with the updated date clearly marked.

Contact Us

If you have any questions about this privacy policy or how your data is handled, please reach out to us at:
Email: rama_100io@live.it
Phone: +0152 28405816
Address: Munich and surrounding areas